Pricing Policy and Payment
All of our prices are in Australian dollars (AUD) and include GST (Goods and Services Tax) Prices are regularly updated and displayed on this website on the date you make your booking These prices are for a 5 hour duration or less with easy setup and are based in the Melbourne metro area an additional charge is applied only when outside this distance or a city location where extra time setup is required and it is difficult to get in and out of buildings such as tourist locations or a parking fee may apply additional staff may also be required getting in and out of locations which use flights of stairs or elevators or long distance from vehicle to setup area. Payment must be made once the DJ has setup the equipment, if paying by cheque or money order we require cleared funds prior to the function date, you can make a final payment or paid in full online or cash on the night once the DJ has setup. Unexpected overtime rate after the five (5) hour package is $80.00 (inc GST) per hour.
Customer Service Policy and Your Responsibility
DJ First is committed to providing exceptional customer service and a quality Disc Jockey service. DJ First will do every possible but is not responsible for actions beyond its control, such as disorderly guests who are drunk and abusive and can endanger the safety of our DJ, power faults and failures or any such acts of God. Any stoppage, delay or early termination of such a performance during the agreed time period is not the fault of DJ First. The function organizer will be expected to pay in full the agreed amount payable and no refund issued. I the function organizer am liable for any costs due to damage to any such equipment materials or operators property by disorderly guest’s or person’s present at the function.
Refund Policy and Cancellation of Booking
Please choose carefully we do not give refunds if you simply change your mind or change the booking date. I understand that thirty (30) day’s written notice of cancellation must be given to obtain a deposit refund, No refund will be issued after this date. Cancellation of a booking seven (7) days prior to the function date incurs a cancellation fee of 30% of the payable balance which includes high season such as October to April any late payments will be charged a interest fee on any outstanding balance as well as any administrative and legal collection costs.